Effective Date: 1 June 2026
Welcome to Regal Pets Ltd. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.
We aim to provide customers with clear and transparent information regarding shipping costs, processing times, estimated delivery timeframes, and order tracking.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
1. Order Processing Time
Orders are normally processed within:
0–1 business day
Business days are Monday to Friday, excluding public holidays.
Orders are not normally processed or dispatched on weekends or public holidays.
Once an order has been processed, it will be prepared for dispatch and transferred to the applicable delivery carrier.
2. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT UTC+0)
Orders placed before 5:00 PM may begin processing on the same business day.
Orders placed after 5:00 PM may begin processing on the next applicable business day.
Processing times are estimates and may occasionally be affected by circumstances outside our normal operating schedule.
3. UK Shipping Costs
Regal Pets Ltd currently offers the following UK shipping rates:
Orders under £250: £6.00 flat-rate UK shipping
Orders of £250 or more: Free UK shipping
The applicable shipping charge will be shown during checkout before you complete your order.
4. Transit Time
After an order has been dispatched, the estimated transit time is:
2–4 business days
Transit time begins after the order has been processed and handed to the delivery carrier.
Delivery times are estimates and may vary depending on destination, carrier operations, public holidays, weather conditions, seasonal demand, or other circumstances outside our reasonable control.
5. Estimated Total Delivery Time
Our estimated total delivery timeframe is:
Processing Time: 0–1 business day
Transit Time: 2–4 business days
Total Delivery Time: 2–5 business days
The total delivery timeframe is an estimate and is not a guaranteed delivery date.
6. Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation email.
Where tracking information is available, the confirmation may include:
- A tracking number
- A tracking link
- Delivery carrier information
You can use the available tracking information to monitor the progress of your delivery.
You may also use our Order Tracking page where applicable.
7. Shipping Address Responsibility
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your shipping address carefully before completing checkout.
Incorrect or incomplete information may result in:
- Delivery delays
- Failed delivery attempts
- Returned packages
- Additional delivery costs
If you notice an error in your shipping information, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.
8. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes may include:
- Carrier disruptions
- Severe weather
- Public holidays
- High seasonal demand
- Delivery network delays
- Incorrect or incomplete address information
- Circumstances outside our reasonable control
If your order appears to be significantly delayed, please check the available tracking information before contacting our support team.
We will assist with delivery-related enquiries where reasonably possible.
9. Missing or Delivered-but-Not-Received Packages
If tracking information shows that your order has been delivered but you cannot locate the package, please first:
- Check around the delivery location
- Check with other members of your household
- Check with neighbours where appropriate
- Review any delivery photographs or carrier updates
- Contact the delivery carrier if relevant
If you are still unable to locate the package, please contact Regal Pets Ltd and provide your order number and relevant tracking information.
Our support team will review the available information and assist you with the next appropriate steps.
10. Failed Delivery Attempts
A delivery attempt may be unsuccessful if, for example:
- The delivery address is incorrect or incomplete
- Access to the delivery location is unavailable
- The recipient cannot be reached where required
- Delivery instructions cannot be completed
- The carrier is unable to complete delivery
If an order is returned following unsuccessful delivery attempts, please contact us.
Depending on the circumstances, additional delivery charges may apply if the order needs to be shipped again.
Any refund or reshipment request will be reviewed based on the circumstances of the returned order.
11. Shipping Area
Regal Pets Ltd currently ships within the United Kingdom only.
We do not currently offer international shipping.
Orders requiring delivery outside the United Kingdom cannot currently be fulfilled through our standard checkout.
12. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Order changes or cancellations may only be possible before processing or dispatch has progressed too far.
Once an order has been processed, packed, or dispatched, we may no longer be able to:
- Change the delivery address
- Modify the order
- Add or remove products
- Cancel the shipment
Please contact our customer support team promptly if assistance is required.
13. Shipping Charges on Returned or Reshipped Orders
Where a package is returned due to incorrect delivery information, unsuccessful delivery attempts, or another issue associated with the delivery details provided for the order, additional shipping charges may apply if reshipment is requested.
Any applicable charges will be communicated before a replacement shipment is arranged.
Returns and refunds are handled in accordance with our Return & Refund Policy.
14. Customer Support
If you have a question regarding shipping, delivery, tracking, or an existing order, please contact us using the details below.
Business Name: Regal Pets Ltd
Business Address:
41 Cawood Square
Stockport SK5 8JS
United Kingdom
Phone:
+44 7849 814852
Email:
support@regalpetsltd.com
15. Customer Service Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM
GMT UTC+0
Messages received outside our regular customer service hours may be reviewed on the next applicable business day.
16. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT UTC+0)
Orders placed after this time may begin processing on the next applicable business day.
17. Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping rates, delivery services, operational procedures, or store practices.
Any updated version will be published on this page with the applicable effective date.