Effective Date: 06/01/2026
At Regal Pets Ltd, this Payment Policy explains how payments are handled for orders placed through our website.
By placing an order through our website, you agree to the terms outlined in this Payment Policy.
Payment Processing
Payment information is processed through third-party payment providers integrated with our website.
We do not store complete payment card information on our servers.
Payment Provider
Payments are processed through payment service providers available through our website.
All transactions are subject to verification and approval by the relevant payment provider.
Accepted Payment Methods
We currently accept payment methods available at checkout, which may include:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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UnionPay
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JCB
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Visa Electron
Additional payment methods may be available depending on your location and device.
Currency
All prices displayed on our website are listed in:
British Pounds Sterling (GBP £)
Orders will be charged in GBP (£) at checkout.
Payment Authorization
When an order is placed:
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Your payment method may be authorized during checkout.
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Payment is collected once the order has been successfully submitted and accepted.
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Orders may be cancelled if payment authorization cannot be completed.
If your payment is declined, please:
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Verify your payment information.
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Contact your bank or card issuer.
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Try an alternative payment method.
Fraud Prevention & Security Checks
Orders may be subject to verification and security checks where necessary.
We may:
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Cancel orders where fraudulent activity is reasonably suspected.
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Hold orders for verification.
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Request additional information where necessary to verify an order or payment.
Billing Information
Customers are responsible for providing:
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Accurate billing information.
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Valid payment details.
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Current contact information.
Incorrect or incomplete information may result in order delays, payment failures, or order cancellation.
Taxes
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Prices include VAT where applicable under UK law.
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Any applicable taxes will be displayed during checkout.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
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Your bank.
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Card issuer.
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Payment provider.
For complete details, please refer to our Return & Refund Policy.
Chargebacks & Payment Disputes
If you experience a payment-related issue, please contact us so that we can investigate the matter and assist where appropriate.
Payment Issues
If you experience difficulties during checkout or have questions regarding payment processing, please contact our customer support team.
Contact Information
Business Name: Regal Pets Ltd
Company Number: 14169106
Business Address:
41 Cawood Square
Stockport SK5 8JS
United Kingdom
Business Phone:
+44 7849 814852
Business Email:
support@regalpetsltd.com
Customer Service Hours: Monday – Friday
9:00 AM – 5:00 PM GMT/UTC+0
Order Cut-Off Time: 5:00 PM GMT/UTC+0